Uok FAQ — your questions answered right here

Under normal circumstances, after depositing via bKash or Nagad Within 5 minutes at most Funds are credited to your uok wallet — and in most cases, it happens even faster, almost instantly.

What to do if your deposit fails or is delayed:

• First, check your transaction history in the bKash/Nagad app to confirm whether the amount was deducted.
• If the amount has been deducted, look up the transaction ID in the "Deposit History" section of the uok app.
• With that ID Help Center Contact us — issues are typically resolved within 15 minutes.
• If no amount was deducted, try again or check your internet connection.

During server maintenance or peak hours (match time), there may be slight delays, but if you wait more than 30 minutes, please contact support. Your money will never be lost.

No, uok is strictly For users aged 18 and above. This is our strict policy and legal obligation.

Date of birth is verified during registration, and age is confirmed through the KYC process using a National ID (NID). If a user is found to be under 18, their account is immediately closed and any deposited funds are returned without any transactions being processed.

If a family member uses your phone or device, make sure your uok account is logged out. For more details, Responsible Gaming View page.

Forgetting your password happens — recovering it on uok is quick and easy, usually taking under 3 minutes.

Follow these steps:

• On the login page Go to the login page and click the "Forgot Password?" link.
• Enter your registered mobile number (11 digits, without +880) and tap the "Send OTP" button.
• Enter the 6-digit OTP sent to your mobile within 3 minutes.
• Set a new password — at least 8 characters, including an uppercase letter and a number.
• You can log in immediately with your new password.

If your mobile number has changed, receiving an OTP may not be possible. In that case, Help Center Contact us — verify your identity with your KYC details and we'll update your account with the new number.

Cricket betting is uok's most popular section, built especially for Bangladesh's cricket fans. After logging in, head to the "Sports" or "Cricket" section.

Types of cricket bets you can place on uok:

• Match Winner: Bet on which team will win.
• Toss Prediction: Which team will win the toss.
• Total Runs (Over/Under): The total runs in an innings or match will be over or under a specified number.
• Live Betting: Adjust your bets ball by ball or over by over while the match is in progress.
• Top Batsman/Bowler: Who will score the most runs or take the most wickets.

Always review the odds carefully before placing a bet — higher odds mean higher risk, but also a greater potential payout. For beginners, we recommend starting with small "Match Winner" bets. To view detailed events, Sports Events Browse the page.

The minimum deposit amount on uok is ৳300. That means you can start gaming with as little as three hundred taka.

Payment Methods & Limits:

• bKash: Minimum ৳300 — Maximum ৳50,000 (per transaction)
• Nagad: Minimum ৳300 — Maximum ৳50,000
• Rocket: Minimum ৳300 — Maximum ৳30,000
• Bank Transfer: Minimum ৳1,000 — Maximum ৳5,00,000

On your first deposit 100% Welcome Bonus — up to ৳5,000. Deposit ৳300 and get another ৳300 as a bonus. No code needed — it's added automatically after your deposit.

Some details on your uok account can be updated on your own, while others require assistance from our support team.

You can change yourself:

• Profile picture, preferred language, notification settings.
• Email address (verified via OTP sent to your old email).
• Login password (via "Security Settings").

Changes must be made through support:

• Changing your registered mobile number — KYC verification required.
• Name correction — proof of NID required.
• Date of birth correction — strict verification required.

To contact support Help Center Go to the "Profile Update" section. Having a scanned copy of your NID ready will speed things up — it's usually resolved within 24 hours.