uok Terms & Conditions — Complete Guide to Using the Platform

These Terms & Conditions (hereinafter "Terms") apply to the use of the uok online gaming platform (website: uok-taka.com and its associated mobile app).

In this document "uok" refers to the company and its services. "User" or "You" refers to any person registered on or accessing the platform.

Uok does not offer services in jurisdictions where online gaming is prohibited by law. It is the user's responsibility to read and understand these Terms & Conditions.

The following requirements must be met to open an account on uok:

• You must be 18 years of age or older.
• All information provided must be truthful and your own.
• Only one account per person is permitted.
• Multiple accounts for the same individual or household are strictly prohibited.
• Mobile number or email verification is mandatory at the time of registration.

Uok may request a National ID (NID), passport, or other identity documents at any time for account verification. Accounts registered with false information may be permanently closed and any deposited funds forfeited.

Uok supports all major mobile banking services in Bangladesh. The key payment policies are outlined below:

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until your account is fully verified.
• uok may request additional verification for any unusual transactions.
• Deposits and withdrawals using third-party accounts are not permitted.

If fraudulent activity or money laundering is suspected, uok reserves the right to suspend transactions and notify the relevant authorities.

The following rules apply to participation in Sports Betting, Live Casino, and lottery on uok:

• Once a bet is confirmed, it cannot be cancelled or changed (except where the cash-out feature applies).
• uok reserves the right to void any bet placed at abnormal odds resulting from a technical error.
• If a match or event is cancelled, the stake will be refunded to your account.
• In an accumulator bet, if any one leg is void, that leg's odds will be counted as 1.00.
• Any attempt to gain an unfair advantage through match fixing or other dishonest means will result in account closure.
• All gaming decisions made by uok are final.

The lottery draw process is operated by a verifiable RNG system, and the results of every draw are recorded.

The following general terms apply to all bonus and promotional offers on uok. Specific conditions for each offer are listed separately alongside that offer.

• Welcome Bonus: Applicable on the first deposit only; each user is eligible once.
• Wagering Requirement: To withdraw bonus funds, you must complete the specified wagering requirement (typically 10×–30×).
• Duration: Bonuses not used within the designated period after being credited will expire.
• Game Restrictions: Some bonuses are only applicable to specific games or categories.
• Multiple Accounts: If the same person uses multiple accounts to claim bonuses, all associated accounts will be suspended.

Uok reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is detected, the relevant bonus and any associated winnings will be forfeited.

Uok has built responsible gaming into every layer of the platform — not just as a policy statement. We believe gaming is for entertainment, not a solution to financial problems.

• Deposit limits can be set on each account (daily, weekly, or monthly).
• Self-Exclusion: You can temporarily suspend your account for anywhere from 1 day up to 6 months.
• Reality Check: Receive periodic reminders about how long you have been gaming.
• The uok team may proactively reach out to players identified as at risk.
• Requests for permanent account closure will be processed within 24 hours.

If you feel you have a problem with gaming, contact uok's Responsible Gaming support information on this page.

Uok treats the protection of your personal data as its highest priority. For full details on how we collect and use your information, please see our Privacy Policy on this page.

• Your information is never sold to third parties.
• All connections are secured with 256-bit SSL encryption.
• Anonymous usage data may be analyzed to improve our services.
• Cookies are used to remember your login session and preferences.
• Information may be disclosed to authorities when required by law.

Uok reserves the right to modify these terms, in whole or in part, at any time. Users will be notified via in-platform notification or email before any changes take effect.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• uok reserves the right to suspend or terminate any account without notice in the event of a rule violation.
• Any disputes must first be raised with uok's support team for resolution.
• If a dispute cannot be resolved through support, it may be referred to an independent third-party arbitration.
• If any part of these terms is found to be legally unenforceable, the remaining provisions will continue to apply.

Contact uok at: support@uok-taka.com. For any complaints or disputes, write to us in Bengali — we respond in Bengali.